SPAM-A-LOT: It’s going to get worse…

Posted by Kevin Spidel on Aug 6th, 2009 | Comments

… before it gets better. We are talking about social spam on Twitter.  Other social networks suffer from this problem as well, however recent changes to Twitter this last month has made the issue worse. We feel the worst is yet to come.

This last month, Twitter launched its new front page / logon screen. This gave us insight into their revenue model, which includes trending data and analytics. Many companies  understand that their brands need to be in this space, but they don’t understand how to use social networks.

The proven models are about volume and numbers, not about engagement or advocacy on the social web. Therefore are many semantic bots that have been created and are now spaming the Twitterverse with hashtags and links. Volume, not authenticity, is the focus.

Businesses understand Pay-Per-Clicks and numbers more than they understand brand equity, authentic fellowship and brand advocates on the social web. We at Activating Word of Mouth use a metric that measures a brand’s Social Web Impact. This measures how influential your following is and how authentic.

The reality is, that brands still focus on volume and not engagement. Thus, new strategies like pay-per-tweet and celebrity endorsements are moving forward. This type of marketing will inevitably trend high on the twitter feeds and consequently land on the front page.

Is this good? (more…)

China Mist and Twitter

Posted by Kevin Spidel on Jul 28th, 2009 | Comments

China Mist was one of our first clients. We are proud to be working with them as they engage their consumers.

Advertisers Kill Tradition

Posted by Kevin Spidel on Jul 20th, 2009 | Comments

Tonight in a Tweet, I realized how true this statement really is; advertisers who approach the social web as a communication vehicle, kill cultural norms within a given space. Case in point…Twitter. Twitter is not just a vehicle to communicate. It is not a tool. It is a culture.

Here at Activating Word of Mouth we focus on authentic word of mouth. This begins with relationships, not spam. We take the advertising out of marketing. Other marketing firms approach social networks as a new vehicle to get their products/services out in volume. They are about noise. Last night I noticed a new trending topic “Chris Brown.” My first thought was, did I miss the news? Did he do something to Rhianna again? I clicked on the search for “Chris Brown” in Twitter and saw this: (more…)

It Comes Down to Numbers

Posted by Jennifer Kindred on Jul 17th, 2009 | Comments

Any marketer knows that messaging is about numbers.  Where you message and how you get that message out takes strategy.  The “where” part of the marketing equation depends on several factors such as geography, product, and consumer demographics.  The “how” is all about what medium you use to get that message out to consumers.  We focus on social web marketing but understand that, like other mediums, this may not be ideal for all companies and products.  However, companies and organizations who do not consider social media in their marketing tool box are making a grave mistake. 

Activating WOM is 100% about marketing on the social web…why?  Because we know that the social web is growing and that where consumers congregate to carry out conversation is where companies and organizations need to be!  Twitter and Facebook are growing at ridiculously fast rates.  According to Nielsen and reported by Mashable, Twitter grew a massive 1,928 percent in the US from June ’08 to June ’09, now reaching a total of 21 million monthly unique visitors.  While Facebook leads all social networking sites with 87.3 million unique visitors in June.

What does this mean?  Well it all comes down to numbers. You can not lightly glance over those numbers above. If you are a company and not thinking about social media as an addition to your marketing plan then you are living under a rock.  If you are an advocacy group and not strategizing about how to get your message out through the social web then you are missing out on your biggest megaphone.

We all know that people use the Internet to communicate and find information, the social web is just another part of this communication.  Denial, fear, and ignorance of these tools will do nothing but allow your business or organization to lose a competitive edge.  At Activating WOM we understand that social media is new to lots of people and want to help businesses and organizations figure out how to integrate the social web into their marketing strategies.

A recession is no time to embrace fear but a time to think creatively and get your message out to a large audiences for the least amount of capital.  Social media can do this and so much more…don’t wait to get on board, engage the social web today.

Network Growing Pains…Don’t Let Them Cripple Your Authenticity

Posted by Jennifer Kindred on Jul 3rd, 2009 | Comments

Lately, I keep coming across services such as PMS Social Suite and Tweeterfollowers, which claim to grow your Twitter network to thousands of followers within 30 days. Who are these followers? Are they spam bots? People who have similar interests as you? Are they even people?

I am from Illinois and lived in Chicago for sometime. The City’s reputation for wind, beautiful lake paths, horrid winters, and corrupt politics are all right on. Growing up I recall hearing jokes and comments about dead people voting in Chicago…as a child I would try to picture a deceased person rising from their resting place and voting, then wondered how a cremated person could vote (yes I was a strange kid). Now I understand that dead people of course did not actually vote but their propensity to vote straight ticket Democrat preceded them into death thanks to Chicago party politics.

What does this diatribe have to do with Twitter and social networks? My anecdote poses a very important question, are these services akin to having dead people following you on Twitter?

There is an internal debate among the social web community regarding numbers v. authenticity, which is more important? Are they mutually exclusive? We argue that when numbers and authenticity coexist a very powerful network is born. For those that are entering the social web world for marketing purposes, we assert that the “magic sauce” exists in the strategy in which you engage your network. Meaning, if you opt to use a follower aggregator service, you must put extra time in auditing your network to ensure that your numbers reflect real authentic followers.

I think of “fake followers” as inflation, just because your numbers are bigger does not mean you can buy more influence as the influence price will also become higher. So 30,000 followers may seem like a lot but really you only have 2,000 engaged followers. Further, when you follow other artificial networks, your perceived influence becomes almost impossible to gauge. At the end of the day if you are using Twitter for marketing purposes, you must be able to measure your influence and potential ROI. Inflationary numbers will distort your true influences, just as it does in the monetary economy.

If you choose to use a service that automize your network growth there are several strategies you can take to also authenticate your network:

1. Review your new followers everyday.
2. Take out any spam bots or other fake profiles.
3. Go to new follower profile and look through Twitter feeds to see if they are interested in your brand/topic.
4. ENGAGE new followers through authentic conversation and mention of your brand/topic.

Follow these steps and not only will you have a large following but one that is engaged in your topic area. Activating WOM works with clients to develop network engagement strategy and produce marketing analytics to track your network’s influence in terms of sales, brand discussion, and network interaction.

Don’t let your network become dead, white noise…unlike Chicago politics, where a vote is a vote, in the social web world, an authentic follow is much more valuable than fake followers.

Viralocity Friend or Foe

Posted by Kevin Spidel on Jul 2nd, 2009 | Comments

You can trend your brand on Twitter fairly easy. But with that comes accountability. Two latest campaigns have showcased this well.

Brands on Twitter follow “hashtags” and topics that are trended in an attempt to be apart of the Tweeting action. Hashtags are # signs combined with terms that denote a conversation. Example, conferences use #BWE09 or #140conf to tag conversations about their conferences. #BWE09 = BlogWorld 2009 in Las Vegas and #140conf = the 140 Conference in New York City.

Hashtags create a vehicle to track and trend conversations about specific subjects. When the Iran Election protest blew up on twitter a hashtag became a trend using #iranelections. Brands use hastags for their own campaigns. Recently two similar companies (one US based the other UK based) have created and trended their own hashtags. One was a big fail in the Twitter universe and the other has hit in the community to the pont that the viral buzz around it has caught the eyes of main stream media.

SquareSpace and Moonfruit are “turn key” web development platforms for any type of user who wants to create a web presence. From the pro-webdeveloper to the novice, both these companies offer tools and packages to help build your website.

A few weeks back SquareSpace launched a campaign where they offered 30 new iPhones to 30 twitter users within a one month period. The only catch was that the Twitter user must use the hashtag #squarespace in their tweets. Our good friends over at Mashable wrote about the campaign here: http://mashable.com/2009/06/10/iphone-squarespace/

Folks began Tweeting #squarespace left and right. Congrats… it becomes a rapidly growing trending topic for the $6,000 campaign, but it became more. When people started asking about this hashtag they discovered the fine print and began tweeting about borderline false advertising using SquareSpace’s hashtag. Misleading and deceptive accusations were tweeted about the giveaway using the exact same brand vehicle that was associated with SquareSpace’s campaign.  All of this twittering began to trigger spam filters on Twitter. So now negative and positive tweets began to spread like wire fire. In the social web, it is very hard to recover, if even possible, to such a negative wild fire. Further, when your brand vehicle, in this case #squarespace, becomes a spam phrase on Twitter, you have just spent $6k to opt out of the fastest growing social network on the web. Wise?

The difference is, be clear and honest with the campaign. Moonfruit’s $15,000 week long campaign has successfully lead to nearly all positive tweets associated with this brand vehicle. Sure, the campaign is more expensive, but they also are getting great user generated content outside of the Twitter universe.

The most amazing thing about this is that the trend is about how real and honest the campaign is; most twitteres do not have brand loyalty or even really know about Moonfruit.  However, Moonfruit has created marketers who are saying positive things about your it brand by being honest about the campaign specifics.  Who knows these people might actually take the time to click on Moonfruit’s website.

Simply put, honesty and integrity results in respect and the ability to create marketers for you on the social web.

This is a word of mouth win.

China Mist Tea Tour TwitPics

Posted by Kevin Spidel on Jun 30th, 2009 | Comments

Last week one of our clients, China Mist Brands, wanted to thank all of their Twitter followers by hosting a “tweetup” tour of their factory. We had about a dozen “influencers” on Twitter show up. The reality is, these are all fans of the brand who showed up to gain more knowledge of the brand that they love!

Of course various types of user generated content was produced during the tour. We want to show you some of the TwitPics from their fans. This is authentic engagement, real honest marketing that yields the best results:

@azneville—Alex Neville
•    http://img291.yfrog.com/i/vdjn.jpg
•    http://img145.yfrog.com/i/8h0.jpg

@wesleytech—Wes Novak
•    http://twitpic.com/8foxm
•    http://twitpic.com/8fiif
•    http://twitpic.com/8fhll
•    http://twitpic.com/8fi1e

@chrislee—Chris Lee
•    http://img141.yfrog.com/i/kbo.jpg
•    http://img291.yfrog.com/i/58761960.jpg/
•    http://img261.yfrog.com/i/f9b.jpg/
•    http://img146.yfrog.com/i/5g3.jpg/
•    http://brightkite.com/objects/15ce703461ef11de93ca003048c10834

@wonet—Warren Owen
•    http://twitpic.com/8fc50

@ChefVern—Vern Gill
•    http://twitpic.com/8fk5k
•    http://twitpic.com/8fe1f

@jen2281—Jennifer Kindred
•    http://twitpic.com/8fgfj

The Social Web: Companies that are Catching on in a BIG Way!

Posted by Jennifer Kindred on Jun 29th, 2009 | Comments

When we sit down with potential clients, many are still trying to grasp the world of social marketing. During out pitch, there tends to be a lot of education about what the social web is, and what makes us different than other marketing/PR firms. Many think that volume is the key strategy to the social web. We feel that there is a fine line between spam and volume on the social web. So today we decided to post about different approaches to the social web and how our strategies coincide with these successful engagement methods.

Our specific strategies start with social networks…evaluating a brand’s digital foot print, determining which networks work best for the brand, and executing a specific strategy for the brand.  Obviously we add our special sauce that provides analytic reports. Evaluation is key. Our Managing Partner has spent nearly 10 years in political campaigns.  His specific background is in “field.”  Field work is about breaking apart the trend data of voter files and marketing lists to target a voting base and then “activate” them. With the social web, the data is there!  Marketing lists and social interaction data is resting in the code of the tweets and the pings.

The following are examples of brand sponsored social marketing strategies. Companies are catching on in a big way!

Last week we had the privilege to partner up with Jennifer Van Grove, the Associate Editor for Mashable.com, for the #sdtweetup with Shawne Merriman.  ActivatingWOM was a big part of the event.  Her latest post:

“brand sponsored social media campaigns are everywhere. From SeaWorld, Starbucks, and Dunkin’ Donuts, to Cadbury, A&E, and even Universal, it’s officially the hot trend to replace or supplement traditional marketing campaigns with social media.”

SeaWorld has created a Facebook game application where you can challenge friends to get the most points; Starbucks challenged its network followers to be the first to post pictures of new Starbucks advertisement signs. Cadbury has taken a page out of Ford’s viral marketing campaign and created a contest for Cadbury fans to get as many social media views and points as possible while participating in “Operation Goo.”The winner gets £20,000 ($32,900).

The newest social media campaign is coming from Huggies in partnership with the social site, Circle of Moms. Huggies will be putting its content directly in the path of its primary consumer group…moms.  The “Huggies Zone” will be an interactive site with advice columns, baby photo sharing space, parenting polls, and of course diaper information.

As these examples demonstrate, companies are approaching the social web in a variety of ways…everything from Facebook applications, to photo contests, to large scale viral marketing, to an interactive page focused on a specific consumer group.  Companies can spend and do as much or as little as they want on the social web.

Here at Activating WOM we understand different social media strategies, implementation, analytics/tracking, and most of all reporting.  Companies need to know if their marketing strategies are effective.  We believe in authentic marketing, which is what creates a viral marketing campaign.

When taking the social web plunge, companies should be opened minded …as demonstrated above there is a whole new world of online communication.

Companies should see the social web as a cost effective way to talk about brands, engage consumers, and most importantly track their progress.

The social web is here…. are you ready?

On the Social Web, Respect – Not Numbers, Matter

Posted by Kevin Spidel on Jun 17th, 2009 | Comments

By Kevin Spidel

People often look at the number of followers/fans of others’ online networks as a way to evaluate the network’s influence.  In the beginning…numbers mattered on the social web; however, we have evolved and are now entering a social web Renaissance where the number of engaged followers matter.  Engagement is measured by followers’/fans’ responses to your content.

On social network sites such as YouTube and Flickr, where the content is the central piece of the conversation, view counts are still relevant.  Yet, with networks like Facebook and Twitter (the two largest growing networks) the central content focus is the conversation.

So those of you reading this blog who are not already faithful followers of our writings, we will once again reiterate the importance of authentic conversations on the social web.  Since social networks revolve around conversation, authentic engagement is a must! The culture of Twitter and Facebook is very open and welcoming; however, if you begin even the slightest spam, repeating, mass messaging technique versus real engagement, these networks are very unforgiving. Users can block your content with a click of a button; forever shutting you out of their content stream. You have one chance to capture social network users in a positive manner, so make a positive splash on the social web and engage authentically.

How?

Social network users are real people, real potential customers or fans of you. They are online to connect to like minded folks.  Brands do not engage, people do!  Remember that you are an individual who is talking about a brand.  Be human first.

In the latest blog post from Social Media Marketing UK they talk about the social web replacing corporate CRM software because of the authentic real and accessible value of the social web: (link here.)

What impact will this have on you and your company?

If you approach social web engagement as a numbers game, you will fail.  If you approach it as building your name identification and engaging into a larger community, you will win. Don’t focus on the numbers. Why, you ask?  Here is an example of authentic respect on the social web versus quantity of fans.  Let’s take a look at the ever so popular actor Aston Kutcher’s influence on Twitter.

As of 6/16/2009 he has 2,212,447 followers; one of the largest, if not the largest, following on Twitter.  Is that influential? Possibly…but let’s really look at the numbers.

•    In the last 24 hours Ashton had 300 ReTweets (Fans who replicated what he was saying verbatim) – That is approximately .013% of his network.

•    His last TwitPic (photo posted live from his mobile device to Twitter) received 44,235 views. That is approximately 1.9% of his network.

Sure the numbers are there, but is he an influencer to his network?  We argue no.  He is not engaging in even 3% of his network.  The value of having over 2 million followers is diminished if less than 5% of those followers do not actually engage and respond to your content.

From an athlete’s sponsor or a brand associated with a personality do these numbers (eyes) matter as much as the interactions of those who listen, ReTweet and evangelize content from a strong network? No.

Sponsors, brands, and those who want to really impact the social web care about strength in the network. This is something you can’t fake.  You can’t buy billboards and ask folks to “follow you on Twitter” as Ashton did and expect quality network.  You must engage naturally and earn your network’s respect. We are here to help coach you in that process.

Below is an example of a strong network.  Let’s stay within the celeb world since we picked on Ashton’s network and take a look at actress Alyssa Milano.

Alyssa_Milano has 89,225 followers but is an active Twitterer.

•    She has over 350 ReTweets in the last 24 hours that is approximately .39% of her network.

Although she has significantly less followers then Ashton; she has nearly the same return on ReTweets.

Imagine if her numbers were double and she still actively engaged on Twitter in her naturally authentic way.  Her influence level would be double Ashton’s with far less followship.

Let’s take a look at her last twitpics:

•    One received 5,362 views, which is approximately 6% of her network.
•     The other received 4,782 views, which is approximately 5.35% of her network.

The best part about these two photographs is that they were taken by her fans, of her fans, wearing HER jeans in a place she loves to spend time (a baseball park.) She merely ReTweeted what her fans did and earned them nearly 10 thousand in views. This is true engagement!

Photos here: http://twitter.com/Alyssa_Milano/status/2171411248
http://twitter.com/Alyssa_Milano/status/2171383587

What is the difference between these two celebs?  Alyssa is actively engaging in conversations with her fans rather then using Twitter as a megaphone.

On the social web, it is about respect and authenticity of your networks… not numbers.

Ford = Social Media Win!

Posted by Kevin Spidel on May 18th, 2009 | Comments

By Kevin Spidel

A few months ago I was contacted by Ford to create a video of why I should be given one of their new cars to drive  for 6 months. At first, I was thinking this was another big company trying to capitalize on social media leaders’ networks. I wrongly opted to skip making the video.

That was dumb.

A few weeks went by and I started noticing all my friends in social media (professional and hobbyists) begin posting their videos for Ford. These are people I trust. I was surprised that they were falling for such a scam. It was me that was being naive.

Nearly all of the top 100 people that Ford awarded cars to I know through the web and my work. I missed out.

Being upset at myself for missing out on the fun (and the free car) I started following this social media campaign closer. Today there was another write up: http://mashable.com/2009/05/18/ford-social-media

This article showcases the best data to date on a successful social media campaign by a large company.
Here is a winning video submission from one of my colleagues / friends.

This video captures true authentic word of mouth marketing, not paid shrills.  Participants are enthusiastic about an opportunity to drive a new car and are rewarded for marketing Ford online.

This is a solid example of how and why Ford is winning on the social media game.